Help
Support
Have a question or found a problem? Send an email and you will get a personal reply.
Email Supportjakob.mueller.arbeit@gmail.com
Frequently asked questions
How do I give Pheng Shui access to more photos?
iOS lets you share either all photos (full access) or only the photos you pick (limited access). With limited access, Pheng Shui only sees the photos you selected.
To change it, open Settings → Pheng Shui → Photos on your iPhone and choose Full Access, or edit the selected photos.
You can also do this inside the app: open Settings in Pheng Shui and tap Manage Photo Access or Manage Selected Photos.
Where do deleted photos go, and how do I recover them?
When you confirm a deletion, the photos move to the Recently Deleted album in the Photos app. They stay there for up to 30 days before iOS removes them for good.
To recover a photo, open the Photos app, go to Albums → Recently Deleted, select the photo and tap Recover.
Photos you only marked for deletion are not deleted yet. You can remove them from the deletion list in the app at any time.
How do I restore Pheng Shui Pro?
Pro is a one-time purchase linked to your Apple Account. On a new device or after reinstalling, open Settings in Pheng Shui, tap Pheng Shui Pro, then tap Restore Purchases.
Make sure you are signed in with the same Apple Account you used for the purchase. If restoring does not work, write to support with the date of purchase.
Does the app upload my photos?
No. Pheng Shui works only on your device. Your photos are never uploaded, and the app has no account, no analytics and no tracking. See the Privacy Policy for details.
How does finding duplicates work?
Pheng Shui scans your photos on your device and groups photos that look visually alike, such as several shots of the same moment. You then review each group and decide what to keep.
The first scan can take a while for large libraries. Later scans only check new photos, unless you start a full rescan. If you use iCloud Photos, originals may be downloaded from iCloud during the scan.
Nothing is deleted automatically. Always check a group before removing photos.
How do I change the app icon?
Alternate app icons are part of Pheng Shui Pro. Open Settings in Pheng Shui, go to App Icon and choose Light, Dark, Pro Light or Pro Dark. iOS shows a short confirmation when the icon changes.
Reporting a bug
Please include the following so the problem can be reproduced:
- iPhone model, for example iPhone 15
- iOS version, found in Settings → General → About
- App version, shown on the Pheng Shui page in the App Store
- Steps that lead to the problem, and what you expected to happen
A screenshot or screen recording helps a lot.